Return policy
Effective Date: May 15, 2026
At PEXSTYLE, we strive to ensure you are satisfied with your purchase. The following return policy outlines the terms and conditions for returns, exchanges, and refunds.
Eligibility for Returns
Items may be returned within 30 days of delivery for a full refund or exchange, provided they are in new, unused condition with all original tags and packaging intact. Clearance items, accessories, and personalized items are final sale and cannot be returned or exchanged.
Return Process
To initiate a return, please contact our customer service team at help@pexstyle.com with your order number and reason for return. We will provide you with a return authorization number and instructions for returning the item. Items returned without a valid return authorization number may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order. We recommend using a trackable shipping service to ensure your return is received. Original shipping fees are non-refundable.
Refunds
Once your returned item is received and inspected, we will process your refund to the original payment method within 5 to 7 business days. Refunds may take additional time to appear in your account, depending on your payment provider.
Exchanges
Exchanges are available for size or style changes, subject to product availability. If the requested item is out of stock, we will issue a refund instead. Exchange shipping fees may apply.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement, exchange, or full refund, including return shipping costs.
Non-Returnable Items
The following items cannot be returned or exchanged: clearance items, final sale products, personalized or custom-made items, and items that have been worn, washed, or altered.
Contact Information
If you have any questions about our return policy, please contact us at help@pexstyle.com or +1 (859) 266-9806.